To begin the return process, please call our Customer Service Department at 269-327-2850 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box.
Of course, all products must be returned in new, unused condition in their original box. The customer must prepay shipping on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Return Policy for Holiday Purchases
In the case of items purchased as gifts during the holiday season, we extend our return policy from the standard 30 days. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
ALL products must be returned to:
9782 Portage Rd
Portage, MI 49002